Welcome to AlMumtaz – Your Trusted Source for Premium Islamic Wear

These Terms of Service outline the agreement between you and AlMumtaz (The Thobe Centre & The Thobe Studio) with respect to your use of our website, products, and services. Please read these terms carefully.

1. ACCEPTANCE OF TERMS

By using AlMumtaz products, services, or our website, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our products or services.

Your use of our website and purchase of products constitutes your acceptance of these terms in their entirety.

2. USE OF WEBSITE & SERVICES

2.1 Permitted Use

You may use our website and services for lawful personal purposes only. You agree to:

• Use our website and services only for their intended purpose
• Not engage in any illegal or prohibited activities
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of AlMumtaz and others

2.2 Prohibited Activities

You agree NOT to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website without permission
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the functioning of our website or services
• Engage in any fraudulent or deceptive practices
• Harass or abuse other users
• Share your account credentials with others
• Use automated tools to scrape or collect data

3. PRODUCT USE & SPECIFICATIONS

3.1 Intended Use

All AlMumtaz Islamic wear products are designed for personal, religious, and cultural use in accordance with Islamic principles. Our products are designed for lawful, peaceful use and celebration of Islamic traditions.

3.2 Product Authenticity

We guarantee that all products offered are:

• Authentic Islamic wear
• Made from quality materials
• Ethically sourced
• Compliant with Islamic principles of modesty

4. PAYMENT & PRICING

4.1 Pricing

All prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without notice. We reserve the right to correct pricing errors and may cancel orders with incorrect pricing.

4.2 Payment Terms

• Payment is due in full at the time of order
• We accept all major payment methods listed on our website
• Additional fees may apply for certain payment methods
• Promotional codes and discounts are subject to terms and conditions

4.3 Taxes & Duties

You are responsible for any applicable taxes, duties, or fees related to your purchase, particularly for international orders.

5. SHIPPING & DELIVERY

5.1 Shipping Policy

• We offer FREE Colombo-wide delivery  on orders above LKR 10,000
• Orders are typically processed within 2-5 business days
• Delivery timelines are estimates and not guarantees
  

5.2 Order Acceptance

We reserve the right to accept or reject any order at our sole discretion. We reserve the right to cancel orders if:

• We suspect fraudulent activity
• Products are unavailable
• We cannot fulfill the order for any unforeseen reason

5.3 Delivery Delays

We are not responsible for delays beyond our control, including but not limited to:

• Natural disasters or extreme weather
• Courier service delays
• Public holidays
• Incorrect delivery addresses provided by customers

5.4 Risk of Loss

Risk of loss for products passes to you upon delivery to your address.

6. RETURNS & EXCHANGES

6.1 Return Policy

• 7-day return policy for unworn items in original packaging
• Items must be unused, unwashed, and in re-saleable condition with all original tags attached
• Sale items (items marked as "Final Sale" or discounted Items) cannot be returned
• Customized or personalized items cannot be returned
• Undergarments and intimate apparel cannot be returned for hygiene reasons

6.2 Return Process

• Contact our customer service team at support@almumtaz.lk or call 0771 666 786 to initiate returns
  
• Returns are inspected and processed within 7-10 working days after receipt

6.3 Refund Method

Refunds are issued to your original payment method unless otherwise agreed. Please allow 7-21 business days for refunds to reflect in your account.

6.4 Exchanges

• 7-day exchange policy for size, color, or style exchanges
• Item must be unused, unwashed, and in original packaging with all tags attached
• Subject to availability of requested item
• Price differences will be adjusted accordingly (refund or additional payment required)
  

7. WARRANTY & LIABILITY

7.1 Quality Assurance

We guarantee that all products are:

• Authentic Islamic wear
• Made from quality materials
• Free of manufacturing defects
• Delivered in good condition

7.2 Defect Claims

Manufacturing defects must be reported within 7 days of purchase with photographic evidence. Contact us at support@almumtaz.lk with your order number and photos of the defect.

7.3 Limitation of Liability

AlMumtaz shall NOT be liable for:

• Indirect, special, or consequential damages
• Loss of profits or business
• Personal injury or property damage
• Damages arising from misuse of products
• Unauthorized alterations or modifications

7.4 Disclaimer

PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT AS STATED HEREIN.

8. INTELLECTUAL PROPERTY

8.1 Ownership

All content on our website, including but not limited to:

• Website design and layout
• Product descriptions and photographs
• Logos and trademarks
• Written content
• Graphics and videos

...are the exclusive property of AlMumtaz or our authorized suppliers and are protected by copyright and trademark laws.

8.2 Limited License

We grant you a limited, non-exclusive license to view and print pages from our website for personal, non-commercial use only. You may not:

• Modify content
• Reproduce content without permission
• Use content for commercial purposes
• Remove copyright or trademark notices

8.3 Unauthorized Use

Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

9. USER ACCOUNTS

9.1 Account Registration

If you create an account, you are responsible for:

• Providing accurate information
• Maintaining the confidentiality of your password
• All activities under your account
• Notifying us of unauthorized access

9.2 Account Termination

We reserve the right to terminate or suspend any account that:

• Violates these terms
• Engages in prohibited activities
• Remains inactive for extended periods
• Is used for fraudulent purposes

10. PRIVACY & DATA PROTECTION

10.1 Privacy Policy

Your use of our website and services is governed by our Privacy Policy. Please review our Privacy Policy to understand our data collection and usage practices.

10.2 Data Protection

We implement reasonable security measures to protect your personal information. However, no security system is 100% secure.

11. THIRD-PARTY LINKS

11.1 External Links

Our website may contain links to third-party websites. We:

• Are not responsible for third-party content
• Do not endorse third-party websites
• Are not liable for any damages from third-party sites

11.2 Your Responsibility

Your use of third-party websites is at your own risk. Please review the terms and privacy policies of any third-party sites before using them.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

12.2 Jurisdiction

Both parties agree to submit to the exclusive jurisdiction of the courts of Sri Lanka for any disputes.

12.3 Dispute Resolution Process

In case of dispute:

1. Contact our customer service team at support@almumtaz.lk or 0771 666 786 with details
2. We will attempt to resolve informally within 14 business days
3. If unresolved, disputes will be handled through Sri Lankan legal system

13. MODIFICATIONS TO TERMS

13.1 Right to Modify

AlMumtaz reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website.

13.2 Your Acceptance

Your continued use of our website or services after any modification constitutes your acceptance of the modified terms.

14. GENERAL PROVISIONS

14.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in effect.

14.2 Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and AlMumtaz regarding your use of our website and services.

14.3 No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign these terms or your rights hereunder. AlMumtaz may assign these terms at its discretion.

15. CONTACT US

If you have questions about these Terms of Service:

• 📧 Email: support@almumtaz.lk
• 📞 Call: 0771 666 786
• 💬 WhatsApp: +94 77 166 6786
• 🏪 Visit: The Thobe Studio, Colombo, Sri Lanka

Thank you for choosing AlMumtaz – where tradition meets authenticity.

Last Updated: December 2025