Frequently Asked Questions

We offer a complete range of Islamic wear including thobes (cotton, linen, Haramain material), formal kurthas (nikah, wedding, casual), prayer caps, Islamic pants, ihram pilgrimage wear, inner wear (vests, thermal, underwear), traditional attars & perfumes, footwear (prayer slippers, casual slippers, formal shoes), accessories (tasbih, surma, bukhoor, scarves), and more. All collections are carefully curated for Sri Lankan Muslim customers.

Yes, absolutely. We only stock authentic, genuine Islamic wear from trusted suppliers. Each item is hand-selected and inspected to ensure it meets Islamic principles of modesty and quality craftsmanship.

Yes! We offer special collections for:

• Wedding & Nikah (year-round)
• Hajj & Umrah (all year)
• Eid Al-Fitr (March-April)
• Eid Al-Adha (June-July)
• Ramadan (varies by lunar calendar)
• New Arrivals (regular updates)
• Seasonal sales

We offer limited customization for special occasions like weddings and formal events. Please contact our customer service team to discuss your specific requirements.

Cotton Material Thobes are comfortable, breathable, and ideal for everyday wear at a more affordable price point. Haramain Material Thobes feature premium quality fabric from the Haramain region, offering superior comfort, durability, and a more luxurious feel—perfect for special occasions.

We provide a comprehensive size chart on our website. Sizes range from XS to XXL with detailed measurements. You can also:

• Use our online size guide with step-by-step instructions
• Contact our team for personalized fitting advice via WhatsApp (0771666786)
• Visit our Colombo showroom for in-person fitting

Yes! If the garment doesn't fit properly, we offer size exchanges within 7 days of purchase. The item must be unused and in original condition. 

We're here to help! Contact us within 7 days of purchase and we'll assist with an exchange or provide guidance on sizing for your next order.

Yes! We offer children's Islamic wear including kids' thobes, formal kurthas for boys, and appropriately sized accessories.

We accept:

• All major Sri Lankan bank cards (Visa, MasterCard)
• Online banking transfers
• Cash on Delivery (COD)
  

No, but call and convert via your bank is possible for orders above specified amounts.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. Your credit card details are never stored on our servers.

Yes, you can check out as a guest. However, creating an account makes future orders quicker and allows you to track your purchase history.

Enter your discount code at checkout in the "Promo Code" field before finalizing payment. The discount will be applied to your total.

We deliver island-wide to all 25 districts of Sri Lanka, including:

• Colombo (2-5 Days)
• Gampaha, Kalutara (2-5 days)
• Kandy, Galle, Matara (4-6 days)
• Kurunegala, Jaffna (6-10 days)
• Remote areas (7-21days)

Shipping is FREE for orders within Colombo over Rs. 10,000

• Colombo: Rs. 350 for orders under Rs. 10,000
• Western Province: Rs. 350 
• Other provinces: Rs. 550 
• Remote areas: Actual charges (approximately Rs. 800-1,200)

You'll receive a tracking number via email after your order is dispatched. You can track your package in real-time on our website or by contacting our customer service team.

Yes! Contact us for details based on your location.

Contact us immediately at support@almumtaz.lk or WhatsApp. We can change the address if the order hasn't been shipped yet.

Regular deliveries are Monday-Saturday. Holiday deliveries depend on logistics availability. Contact us for specific details.

We offer a 7-day return policy on unworn, unused items in original packaging. Items must be returned within 7 days of purchase with the original bill/invoice.

Contact our customer service team at support@almumtaz.lk. 

Report damage within 24 hours with photos. We'll arrange immediate replacement at no cost. Our delivery team inspects items with you during delivery to prevent such issues.

Yes, within 7 days of purchase, items can be exchanged for size, color, or style. The item must be unused and in original packaging. Any price difference will be adjusted accordingly.

Items purchased during sales are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Contact us immediately and we'll resolve it right away. 

After we receive and inspect your returned item, refunds are processed within 7-21 working days to your original payment method.

Most items are covered by our Quality Assurance Guarantee. Any defects in material or craftsmanship will be replaced free of charge within 7 days of purchase. Specific products may have extended warranties—check the product page for details.

Contact us within 7 days with photos. If it's a manufacturing defect, we'll replace the item free of charge.

Follow the care instructions provided with each item. Generally:

• Hand wash or use gentle machine wash with cold water
• Avoid bleach and harsh detergents
• Air dry away from direct sunlight
• Iron on low to medium heat if needed

Absolutely! Our wedding collection is designed specifically for nikah and wedding celebrations. We offer:

• Expert styling consultations
• Personalized recommendations based on preferences
• Bulk order discounts for wedding parties
• Fast delivery for rush orders

Contact our wedding specialist team for guidance.

Yes! We offer special bulk discounts for wedding parties and formal events. Contact us at support@almumtaz.lk with your requirements.

We're happy to gift wrap your order and include a message. Contact our team for confirmation.

Yes! We provide comprehensive guides on our website covering ihram selection, packing tips, and essential preparations for your sacred journey.

Visit our website and click "Create Account" at the top. You'll need to provide your email address and create a password. It takes just 2 minutes!

Yes, you can update your name, address, phone number, and email anytime from your account settings.

You can manage your email preferences in your account settings or click "Unsubscribe" at the bottom of any promotional email.

Yes, your information is protected with industry-standard encryption. We never share your information with third parties without your consent. Read our Privacy Policy for complete details.

Multiple ways:

• Email: support@almumtaz.lk (response within 24 hours)
• Live chat on website during business hours

Yes! Our team is fluent in Sinhala, Tamil, and English to serve all Sri Lankan customers comfortably.

We take all feedback seriously. Contact our customer service team and we'll address your concern immediately. We aim to resolve all complaints within 48 hours.